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Order Management Voice /Semi Voice

Order Management Voice /Semi Voice

The Business Analyst team consistently delivers detailed data in order to facilitate effective execution of business plans, which are based on know-how and foresight. Some of the responsibilities of this team include:

    Customer Service Associate
  • Processing Sales Orders for company's sales divisions
  • Handles customer inquiries in the areas of product information, product attributes, ordering procedures, special order information , pricing, quote information & shipping.
  • Communicate to customers on orders status and Lead Time
  • Liaise with third-party delivery service to coordinate deliveries and logistics.
  • Developing documentation related to support/process.
  • Inventory Planning and Transfer requests.
  • Handling Return Material & Credits.
  • Perform additional duties as required and or requested.
  • Desired Candidate Profile
  • Bachelors / Master Degree with a minimum of 1 – 4years of experience in international process, specialization in the Order Management is preferred.
  • Should be a quick learner.
  • The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
  • The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
  • The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management
  • The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional).
  • This job may also require using various applications (Microsoft or others).
  • Strong problem solving skills
  • Goal-oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks.
  • Strong attention to detail
  • Good follow up skills.
  • Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
  • Flexible to night shifts is mandatory. (9.00pm to 6.00am)