The Business Analyst team consistently delivers detailed data in order to facilitate effective execution of business plans, which are based on know-how and foresight. Some of the responsibilities of this team include:
Customer Service Associate
Processing Sales Orders for company's sales divisions
Handles customer inquiries in the areas of product information, product attributes, ordering procedures, special order information , pricing, quote information & shipping.
Communicate to customers on orders status and Lead Time
Liaise with third-party delivery service to coordinate deliveries and logistics.
Developing documentation related to support/process.
Inventory Planning and Transfer requests.
Handling Return Material & Credits.
Perform additional duties as required and or requested.
Desired Candidate Profile
Bachelors / Master Degree with a minimum of 1 – 4years of experience in international process, specialization in the Order Management is preferred.
Should be a quick learner.
The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management
The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional).
This job may also require using various applications (Microsoft or others).
Strong problem solving skills
Goal-oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks.
Strong attention to detail
Good follow up skills.
Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
Flexible to night shifts is mandatory. (9.00pm to 6.00am)