AT MSI WE BELIEVE OUR COMPANY’S SUCCESS COMES DOWN TO THE SUCCESS OF OUR PEOPLE. WE ARE COMMITTED TO YOUR SUCCESS!

Voice and Accent Trainer
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Training

 

    Voice and Accent Trainer

     

  • Auditing calls and sharing feedback to improve customer experience.
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  • Provide Coaching & Feedback to improve agent performance.
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  • Attending reviews to share weekly results and achievements.
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  • Understanding the training needs and coming up with appropriate action plans.
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  • Share daily, weekly and monthly reports with the stakeholders.
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  • Identify areas of opportunity and develop action plans.
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  • Perform additional duties as required and or requested.
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    Desired Candidate Profile

  • In depth understanding of softer aspects of call handling.
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  • Ability to train and up-skill resources on delivering brilliant customer experience.
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  • Presentation skills.
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  • Good communication.
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  • Customer Service Attitude.
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  • Conflict resolution skills.
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  • Basic understanding of Audit & Coaching process.
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  • Feedback & Coaching skills
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  • Analytical bent of mind
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  • Good Knowledge of MS Office.
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  • Interest in Role / Motivation factors.