Current Openings

About MSI SERVICES PVT LTD

We are MSI Services India and MSI Services is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a 3 Billion USD MNC with 3500+ employees in the USA and in India we are 650+ employees. We are hiring for our India office in Bangalore, Vansant Nagar. We plan to grow further and offer best-in-class Employee Benefits. For more details visit our website – http://www.msiservices.in/

If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork, and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring, and giving back to the Community. Having grown multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility

MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - of "Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short-notice joiners

Summary: The Sales Support team in India is tasked with overseeing and improving both sales and customer support functions. This encompasses addressing customer queries through phone calls, chats, and emails as part of the customer support responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answering inbound calls for B2B customers.
• Dialing outbound calls for lead generation or sales support.
• Handling chat queries and providing email support.
• Keeping up-to-date with product knowledge and industry trends.
• Resolving customer complaints and ensuring customer satisfaction.
• Perform additional duties as required and or requested

Desired Candidate Profile

• Minimum of 1 – 4 years of experience in INTERNATIONAL VOICE PROCESS
• The candidate should have relationship management skills since the job will involve liaising with customers and US stakeholders.
• The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
• The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management
• The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional).
• Strong attention to details and Good follow up skills.
• Flexible to night shifts is mandatory