About MSI SERVICES PVT

MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees.

We plan to grow further and offer best in class Employee Benefits. For more details visit our website – http://www.msiservices.in/

If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovationare the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning,
Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years,MSI is seeking individuals looking for a long-term career and upward mobility.

MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the United States and Canada. For more details visit our website - https://www.msisurfaces.com/

MSI Services Pvt. Ltd. is currently hiring for the role of “Assistant Manager - Sales Support ” for our business operations in Bangalore, India.

Roles and Responsibilities:

• Lead continuous improvement efforts to build a best-in-class Sales and marketing process.
• Uphold a high level of customer satisfaction by listening to stake holders, warehouse teams, addressing concerns, resolving issues, and providing exceptional service in all process related to Sales and Marketing.
• Support business objectives by working with sales and operations team to fulfill customer needs
• Collaborate closely with the sales and warehouse teams to prioritize and schedule
• Identify opportunities for process improvements within the team and processes. Implement standard work and process excellence.
• Take ownership of customer centric culture by reinforcing positive and respectful relationships with both internal and external partners
• Developing and managing performance goals and objectives to exceed customer expectations through timely execution, accuracy, and quality.
• Collaborating with the Senior Leadership team to establish and maintain quality control standards while ensuring all issues are escalated appropriately, along with recommendation and/or resolution status.
• Proactively identifying and leading process improvement initiatives, including collaborating with the technology team to give feedback and drive improvements.
• Clearly communicating policies to team members and acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
• Responsible to develop and maintain an on-boarding training program and regular refresher training for team and new hires on processes (updated) and SOPs.
• Perform additional duties as necessary to increase team capacity and maintain performance, working with senior staff; and other duties as directed by Senior Manager.

Desired Candidate Profile:

•  Bachelors / Master Degree with a minimum of 7+ years of experience in Order Fulfilment, Supply Chain and Team management and should be flexible to work in night shift as per business requirement.
• Should have good knowledge of process quality and improvement frame work
• The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders
• Growing leader with the capacity to expand scope and responsibility, and are willing to put in the work to earn it.
• Strong verbal and written communication skills
• Strong understanding that data rules, and are comfortable with conducting analytics to make recommendations and decisions.
• Self-starter that does not wait to be told what to
• Have a long-term perspective and value "right" over "fast", considering the company’s growth in ever
• The ability to deal with ambiguity and make recommendations in order to determine the path
• Extreme Ownership: The ability to work autonomously and generate 10. Flexible Schedule.
• A Creative Problem Solver: The ability to solve problems that haven’t been faced
• Accountability of Others: Willing to hold people accountable, including self, and take appropriate action to protect the business.Communicator: The ability to communicate effectively and efficiently with appropriate tact

We prefer immediate joiners or short notice joiners.

MSI LinkedIn Page :    https://www.linkedin.com/company/msi-services-pvt-ltd/